Abana Jewellers Terms and Conditions from 03/May 2020
0: Abana Jewellers hold the right to amend these terms and conditions from time to time at their discretion.
0:1 All contracts entered into are based on the current terms and conditions at the time of Purchase.
0:2 By using our website or purchasing anything from Abana Jewellers you are accepting these terms and conditions in full.
1: Ordering and pricing
1:1 When you place an order, your items will be charged at the price shown on the date that you place it where payment has been paid in full, irrespective of delivery dates agreed.
1:2 Price will be held on part payment Deposits for 90 days from order date. after which time price may change to current list price at our discretion.
1:3 We reserve the right to change our prices at any time. This includes our delivery costs.
1:4 All bespoke orders include 13% Vat. Stock Sales include 23% Vat.
1:5 All duties and taxes on import to a non-EU destination must be covered by the customer.
1:6 If a deposit is left on an item and the balance remains unpaid after a period of 6 months. We reserve the right to resell this item and the deposit will not be refunded.
1:8 Loose diamonds sourced for Investment are quoted for immediate payment and subject to price change until purchase payment is made.
2:1 All of our deliveries are sent by registered post through An Post postal services.
All our deliveries are fully insured and must be signed for upon receipt as proof of delivery.
2:2 Delivery prices are as follows:
Republic of Ireland 3-4 working days Free
European 7-10 working days Free
Rest of the world 10-15 working days €15.00
Courier service Same day if possible €P.O.R.
2:3 The delivery times above are estimated postal delivery times from dispatch from our offices and form no part of the purchase or sale contract.
Out of stock items and items made to order will take longer to dispatch as these will need to be made up. Generally allow 2 weeks for out of stock items to be made up ready for dispatch.
Please Email us before ordering any piece that has to be made up to get an estimated delivery time.
2:4 Particular Jewellery boxes can be bought individually online however very occasionally additional charges may be incurred if posted to you as there may be a surcharge on bulky boxes.
Items picked up in store or Couriered to you will not generally incur any additional charges for bulky presentation boxes
2:5 Returns are accepted back in certain circumstances. Please contact us by Email ” firstname.lastname@example.org ” or Telephone 00353 851233861 10:00h-18:00h GMT Mon.-Fri. before any item is dispatched for return to us.
2:6 Generally stock items if unworn will be accepted back if dispatched for return by you within 7 days of date of receipt of goods by the signee. We will offer a full refund less our paid Postage and a re-stocking fee of €10.00 euro, subject to returned items being in perfect condition.
Stock items returned for credit or gift voucher will not incur a restocking fee.
2:7 Personalised Items and Bespoke pieces cannot be returned as these will have been made exclusively for you. We may accept some limited returns at our discretion, these may incur a charge for re adjustment or engraving removal. In all cases please contact us first to discuss your options.
2:8 We do not accept any charges for delivery of returned goods to us unless there is a break or fault in that item. Items should be checked upon receipt and if found to be faulty or broken notice must be given to us immediately, where we will advise you on return arrangements.
2:9 In all cases returned items will be examined for damage, faults or surface wear. If fault is ours we will offer a full refund or a new replacement.
2:10 All refunds will be paid by the method employed for the purchase and into the same account only.
2:11 Loose diamonds purchased for investment must be fully inspected before purchase as returns cannot be accepted back under any circumstances.
3:1 Design layout consultations and basic computer renders are free of charge.
3:2 All bespoke items carry a design charge of €110.00 euro for finished printable STL designs. more intricate design may incur a higher charge. This is not an extra charge it is included in the price quoted, it only apply’s if you do not continue after the design process.
3:3 Prototyping of “non range” bespoke pieces in wax” from STL files carry a charge of €90 euro per piece. More intricate designs to print may incur higher costs.This is not an extra charge it is included in the price quoted, it only apply’s if you do not continue after the design is prototyped in wax for you.
3:4 Abana jewellers holds all design rights to pieces made, reproduction of any piece will be at our discretion.
3:5 From time to time Abana Jewellers will design an exclusive piece for you where you hold all copyright and design rights, this must be agreed before design layout starts and cost structure and production will be agreed at that point.
3:6 Abana jewellers holds no insurance cover and accept no liability for customers own gemstone or heirloom piece left in to be remodeled or amended or inserted into any new piece of jewellery. Insurance cover may be added by arrangement during initial consultation for work to be done at our discretion.
4: Range Items ( Abana range consists of any pre-designed STL files on our system)
4:1 Slight amendments to Abana Range STL file designs are free of charge.
4:2 Prototyping is free on all range items. (see 3:3) where an existing sample is not available.