Frequently Asked Questions
Do I need to make an appointment?
Generally it’s okay to call in any time. However if you are looking to get something custom made or had some ideas in mind we would prefer if you pop us an email and let us know you’re coming. You can send along and photos you have of pieces you like also, this just means we will have a chance to come up with a few ideas for you ahead of your visit. If you would like to make an appointment you can do so on our appointment page.
Do you make your own jewellery?
Yes, we are a jewellery manufacturers with 40 years experiences. We do also stock a number of pieces bought from various suppliers we work with. Most of our jewellery however is designed in store or made to order. This means we can stand over each piece we sell and custom make it to suit your needs exactly.
How long does it take to make a ring?
The manufacturing process can vary from piece to piece. Generally if we are custom making something we first design it up on our CAD system, this means you can see a 3D render of the finished ring before we go ahead. This can be done with you while you are in store in about half an hour or so. If there are more intricate details to be added this may take a day or two, but we will email you the design for approval before we go ahead.
Once we get the OK that you’re happy with the design, we do require a deposit to get started. We then generally ask for at least two weeks notice to make up a ring, however this process can extend up to between 4-6 weeks depending on the level of detail or if any changes are made along the way.
I have a ring I no longer wear can you make something else from it?
Absolutely! As we manufacture our own jewellery here at ABANA there is no problem with revamping your old jewellery. You can check out some of the pieces we have made in the past on our Facebook or Instagram.
Can you value jewellery I bought somewhere else?
Yes, that’s no problem we can so insurance valuations for any items. You can find our price list on our services page.
Do you offer repair services?
Yes, We can repair almost any jewellery just bring it in store and we will take a look. You can also find a list of our services and prices on our services page.