Abana Jewellers Terms and Conditions from 03/jan 2017
0: Abana Jewellers hold the right to amend these terms and conditions from time to time at their discretion.
0:1 All contracts entered into are based on the current terms and conditions at the time of Purchase.
0:2 By using our website or purchasing anything from Abana Jewellers you are accepting these terms and conditions in full.
1: Ordering and pricing
1:1 When you place an order, your items will be charged at the price shown on the date that you place it where payment has been paid in full, irrespective of delivery dates agreed.
1:2 Price will be held on part payment Deposits for 90 days from order date. after which time price may change to current list price at our discretion.
1:3 We reserve the right to change our prices at any time. This includes our delivery costs.
1:4 All orders include 23% VAT.
1:5 All duties and taxes on import to a non-EU destination must be covered by the customer.
2: Delivery & Returns
2:1 All of our deliveries are sent by registered post through An Post postal services.
All our deliveries are fully insured and must be signed for upon receipt as proof of delivery.
2:2 Delivery prices are as follows:
Republic of Ireland 3-4 working days Free
European 7-10 working days €10.00
Rest of the world 10-15 working days €15.00
Courier service Same day if possible €P.O.R.
2:3 The delivery times above are estimated postal delivery times from dispatch from our offices and form no part of the purchase or sale contract.
Out of stock items and items made to order will take longer to dispatch as these will need to be made up. Generally allow 2 weeks for out of stock items to be made up ready for dispatch.
Please Email us before ordering any piece that has to be made up to get an estimated delivery time.
2:4 Particular Jewellery boxes can be bought individually online however very occasionally additional charges may be incurred if posted to you as there may be a surcharge on bulky boxes.
Items picked up in store or Couriered to you will not generally incur any additional charges for bulky presentation boxes
2:5 Returns are accepted back in certain circumstances. Please contact us by Email ” firstname.lastname@example.org ” or Telephone 00353 1 6336752 10:00h-18:00h GMT Tue.-Sat. before any item is dispatched for return to us.
2:6 Generally stock items if unworn will be accepted back if dispatched for return by you within 7 days of date of receipt of goods by the signee. We will offer a full refund less our paid Postage and a re-stocking fee of €10.00 euro, subject to returned items being in perfect condition.
Stock items can be returned for credit or gift voucher.
2:7 Personalised Items and Bespoke pieces cannot be returned as these will have been made exclusively for you. We may accept some limited returns at our discretion, these may incur a charge for re adjustment or engraving removal. In all cases please contact us first to discuss your options.
2:8 We do not accept any charges for delivery of returned goods to us unless there is a break or fault in that item. Items should be checked upon receipt and if found to be faulty or broken notice must be given to us immediately, where we will advise you on return arrangements.
2:9 In all cases returned items will be examined for damage, faults or surface wear. If fault is ours we will offer a full refund or a new replacement.
2:10 All refunds will be paid by the method employed for the purchase and into the same account only.
3: Bespoke items Charges
3:1 Design layout consultations and ideas are free of charge up to the first 30 minutes.
3:2 All bespoke items carry a minimum design charge of €120.00 euro non refundable for finished printable STL designs. more intricid design may incur a higher charge. This is not an extra charge it is included in the price quoted, it only applys if you do not continue after the design process.
3:3 Prototyping of bespoke or amended Range pieces in wax from STL files carry a minimum charge of €90 euro per piece. More intricid designs to print may incur higher costs.This is not an extra charge it is included in the price quoted, it only applys if you do not continue after the design is prototyped in wax for you.
3:4 Abana jewellers holds all design rights to pieces made, reproduction of any piese will be at our discretion.
3:5 From time to time Abana Jewellers will design an exclusive piece for you where you hold all copyright and design rights, this must be agreed before design layout starts and cost structure and production will be agreed at that point.
4: Range Items ( Abana range only available for reproduction)
4:1 Slight amendments to Abana Range STL file designs within 30 minutes are free of charge.
4:2 Prototyping is free on all stock items. (see 3:3) where an existing sample is not available.